In for the people



Technology will change the business

Mr. Maslyankov you recently celebrated TBI Info’s 14th birthday.  What are the major achievements of the company over the years?

During the past 14 years we have been successful in many ways. Since it’s establishment, TBI Info has been a gold partner of Oracle, which itself is a great achievement. The development of TBI Info together with a vendor like Oracle enables us to stay in touch with the latest technologies entering the market for business applications. This process gives us the opportunity not only to follow technological trends, but to lay the foundations for innovations. As a key partner of Oracle Bulgaria we have the opportunity to experiment with technologies that are not even available to customers around the world – we can test new applications, work with them and even develop them further.

And what were your biggest challenges you encounter as a manager?

One of the biggest challenges for me personally was during the period between 2011 and 2013 when we were doubling our employees each year. As wonderful as it may sound, managing such business growth was not easy, but we managed to keep the quality of our services. This past year was also filled with great challenges and yet bigger achievements. Another achievement is the overall restructuring and repositioning of the company’s business from focused primarily on internal projects for the Vienna Insurance Group towards external customers as well. In 2016 the ratio between internal and external operations is approximately 70 to 30%, and in 2017 we anticipate the proportional spread to equal.

How are your clients’ expectations changing at this point?

I would not say there are significant changes in the way we do our job, because we have always been closely connected to the clients. The client itself change, as a result of the transformations that business is going through. I mean the digital transformation or the so called Forth industrial revolution.

Digital transformation means that everything we do offline can be done online just as well. I mean everything. We should be constantly up to date with technology and innovations. There is a misconception that the bigger a business gets and increases it’s market share the sooner it assumes that it is safe from any disruption.

It is clear for us that business changes with technologies, because consumers of goods and services come from a new generation. There will always be a disruptors trying to steal market share from the established and conservative companies.

The idea behind digital transformation for companies is to keep their flexibility and to move faster and advance technologically to the level expected by their clients before start-ups do that.

What are your forecasts in terms of sector development and technology market in general and what is the focus of TBI Info’s business in 2017?

I believe in online trends growth and that things will be happening online. The tendency towards cloud technologies is visible not only on the market but is defined also by all large technological companies like Microsoft, Oracle, Amazon, SalesForce etc. which put efforts in offering mostly cloud based business solutions.  This trend is ongoing for several years now. In the near future any software that is not on cloud will have no value. This is the biggest change coming our way speaking of business software and not only. According to various agencies by 2025, 85% of customer service will be carried out without human intervention. These are some of the directions on which we will focus our business – mobile technologies, cloud technologies and artificial intelligence.


IT Company TBI Info has celebrated its 14th Birthday!


Established in November 2002 by Julian Maslyankov, who was at the time the CIO of the largest pension insurance company in Bulgaria – “Doverie”. The main goal of the venture was to create a successful Bulgarian company that develops software solutions for the management of NBFI (non-bank financial institutions). Originally named “Doverie Info” and subsequently rebranded to TBI Info after the establishment of the financial group TBI Bulgaria. Since 2006 TBI Info has been added to the portfolio of Vienna Insurance Group, which owns two brands in Bulgaria- “Bulstrad” and “Doverie”.

Right after the creation of TBI Info, the company became a golden partner of Oracle Corp. The successful collaboration with the software giant continues to date. In 2010, TBI Info started its active partnership with BIAC and positioned itself as a reliable consultant with expert skills in the field of insurance and software solutions for the companies within VIG. After it’s recognition as BIAC’s partner in 2012, TBI Info started active participation in different projects, related to SAP software implementation for Vienna Insurance Group, which opened significant perspectives for the company.  One year later, TBI Info became subsidiary of BIAC and obtained ISO 9001 and ISO 27001 certification.

In the field of corporate social responsibility and Human Resource development, TBI info is one of the few companies in Bulgaria and in IT sector that gives opportunity to unemployed youngsters to work and develop as professionals through the programme “New job openings”. TBI Info invests in their education, and gives prospects and future realisation to unexperienced young people who have the will and potential to grow.


Business and education – is the bond between them strong enough?


Daniela Ilieva has been HR specialist at TBI Info for more than two years and she is also a recent Master graduate in Human Resource Development.

 This job position gives her the opportunity to combine her interests in psychology and human resources. She enjoys working with people and cherishes the challenges she encounters in her daily work with IT experts.

  1. What do you think about the relationship between business and education?

I believe that business is a natural extension of education, however in business professionals experience things in practice and in all their complexity.

The good news is that lately we have been observing some strengthening of the linkbetween business and education. There are increasing number of companies that support students and scholars in their development and acquisition of knowledge and experience by preparing them for the post-graduate stage of their career. Such initiatives are practical training programs and scholarships offered by the business as well as open door policy, workshops etc.

Are recent graduates prepared for employment in general?

My personal observations show that candidates are not practically prepared to start a job.

Initially they receive rich academic knowledge, but there is a huge lack of practical experience and skills, that make this theoretical knowledge ineffective. Even if there is some kind of practical training, it is carried out in outdated facilities and equipment that should be improved.

  1. What is business doing to improve the skills of student graduates? 

The business has a lot to offer, but also requires a lot from the individuals. Graduating from University is not enough and cannot guarantee a suitable job. As economy is growing rapidly and business environment changes significantly, applicants must focus on particular professional field beforehand. And in order to do so, they need to be familiar with it– this is where practical experience fits in.

  1. What are your observations based on supply and demand for job openings?

In terms of level of education, the largest share in the creation of new job openings is  formed by those positions that require college degree and professional college  education, followed by jobs requiring high school education.

This is true for the IT field as well – one of the areas in which employees are mostly university graduates.

  1. According to you, what are the perspectives for changes in the education system?

Recently we have witnessed attempts by the education authorities to relate with labor market needs and business organisations. This is related to the fact that since it has beenestablished the educational system has barely changed, leading to a mismatch between the current educational model and market needs with know how that rapidly grows.

I believe that the prospects in this area are favorable and the changes will benefit education,business and employees.