Oracle Siebel CRM is a complex multi-profile solution designed for large companies in the fields of trade, industry and services.
It represents a high-end integrated modular system for dealing with customers. Centralized management results in fast and efficient service that enhances customer satisfaction. The opportunities for cross-selling with various channels (phone, sms, e-mail, web portal) can address right product through automated marketing campaigns. The application offers individual modules covering business processes in various economic areas.
TBI Info has experience in implementing Siebel CRM and its integration with existing software systems (Call Center platforms, ERP solutions, insurance applications, etc.).